Online LIVE Technical Requirements

New Horizons Online LIVE Learning is designed to make your training experience as simple to implement as possible. The minimum technical requirements needed to optimize your experience while using Online LIVE are listed below. Additional recommendations are made for even greater user satisfaction.

• Windows 98, 2000 (SP4), XP (SP1)
• Internet Browser: Internet Explorer 5 or better and Netscape 4.5x, 4.7x, and 7.0 and better
• One of the below three Firewall Ports needs to be opened for the Online LIVE Classroom Environment. In order of optimal performance from best to least is:
  1709, 443, 80
• Firewall Ports that need to be opened for the Online LIVE Labs are:
  VMWare: 5900-5999
  Microsoft VPC: 443 and 137
• Appropriate privileges on Domain and Browser level to download and install a new software (the virtual classroom software or VNC) on the student’s computer
• Please disable all “Pop-Up Blocker’s” loaded on the machine you will be using to attend the class. (Pop-up blockers are often packaged with Search bars such as: Yahoo, Google, MSN)
• Internet connection: For the best learning experience we recommend DSL or a Cable. At a minimum, 56k Modem or single ISDN.
• Soundcard, speakers, and microphone (PC headset with microphone recommended).
• 800x600, 16 bit color screen resolution (high color)
• P350 MHz (P500+ recommended) 128 MB RAM (256+ recommended)
• 40 MB free disk space (200+ recommended for content and recordings)
• NOTE: Macintosh Operating Systems are not currently supported with Online LIVE

SYSTEM CHECK – ONLINE LIVE CLASSROOM ENVIRONMENT

We recommend that you perform the System Check before the Online LIVE training start date. Click on the link below and follow the three short tests. You will need a headset or speakers to complete the system check. The System Check will take approximately 5 minutes. Click on the link below:

SYSTEM CHECK – ONLINE LIVE LAB ENVIRONMENT

If your event includes online Labs, we recommend that you perform the Lab System Check before the Online LIVE training start date. Click on the link below and perform each of the two short tests. Each Lab Check will take approximately 2-5 minutes. Click on the link below:

SUPPORT INFORMATION

Please execute the system checks defined above. If you have any technical questions, please contact our Help Desk Support Team at +1-714-940-8029, available Monday through Friday 5:00 A.M. to 5:00 P.M. Pacific Time (USA), or helpdesk@newhorizons.com