Lessons
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Lesson 1
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Introduction to Supporting Users
The Desktop Support Technician
The Windows Desktop Operating Systems
Tools for Troubleshooting Windows Desktop Operating Systems
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Lesson 2
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Resolving Installation Issues
Preparing for Installation
Preparing the Hard Disk for Installation
How the Installation Process Works
Troubleshooting an Attended Installation
Troubleshooting an Upgrade
Troubleshooting an Unattended Installation
Troubleshooting the Boot Process
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Lesson 3
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Resolving Desktop Management Issues
Troubleshooting Logon
Troubleshooting User Configuration
Troubleshooting Multilingual Configuration
Troubleshooting Security and Local Policy Settings
Troubleshooting System Performance
Resolving Desktop Management Issues
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Lesson 4
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Resolving File and Folder Issues
Managing Files and Folders
Troubleshooting Access to Files and Folders
Troubleshooting Access to Shared Files and Folders
Troubleshooting Access to Offline Files
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Lesson 5
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Resolving Hardware Issues
Managing Drivers Troubleshooting Storage Devices
Troubleshooting Display Devices
Troubleshooting Import and Output (I/O) Devices
Troubleshooting Advanced Configuration and Power Interface (ACPI)
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Lesson 6
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Resolving Print Issues
Installing Local and Network Printers
Troubleshooting Printer Drivers
Troubleshooting Printers and Print Jobs
Auditing Printers
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Lesson 7
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Resolving Network Connectivity Issues
Applying the OSI Model
Managing Computer Addressing
Managing Name Resolution
Troubleshooting Remote Connection Issues
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