Information Technology Infrastructure Library (ITIL)

ITIL stands for Information Technology Infrastructure Library. It provides a comprehensive, consistent and coherent set of best practices focused on the management of IT service processes while promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.

What ITIL is about:

• Aligning IT services with business requirements
• A set of best practices -- not a methodology
• Providing guidance, not a step-by-step how-to manual; the implementation of ITIL processes will vary from organization to organization
• Providing optimal service provision at a justifiable cost
• A non-proprietary set of best practices - public domain

New Horizons of Kansas City uses courseware exclusively from Fox IT. This arrangement gave New Horizons of Kansas City the flexibility to offer a suite of premier offerings and resources that enable our clients to initiate and sustain process improvements in operations. Fox IT is a global service management consulting and training company with offices in Philadelphia, USA and London, UK.

Fox IT has been involved with the practical implementation of Service Management techniques since 1981 and many members of their team of over 100 Service and System Management consultants have been instrumental in the development of ITIL since its inception. They were commissioned by the Office of Government Commerce (OGC) to manage the 2001 update of the ITIL guidelines and to co-author the latest “Planning to implement Service Management” book.

Recognized as the premier supplier of Service Management training, Fox IT has trained many thousands of delegates globally, including Microsoft. In addition, they've delivered over 200 Service Management assessment and implementation projects worldwide to organizations in the private and public sectors.

With over 20 years experience, unparalleled expertise and an outstanding track record, Fox IT is ideally positioned to ensure today's organizations meet the business challenges of a changing and competitive global environment.

For an outline of the ITIL Foundations class, click here.

To learn more about ITIL training, processes, certifications and improvements, please contact us.