Business Skills
Many companies are looking for ways to increase productivity while streamlining expenses. Individuals recognize the need to expand their skills to compete in today's job market and grow their career. Both groups realize the importance of enhancing their set of business skills to succeed.
Also referred to as "soft skills," business skills training covers multiple topic areas, including time management, leadership, communications, presentations, sales, management, interviewing, negotiating, finance, and more.
Fundamental Series
This solution is perfect for professionals who may not have the time to spend in extensive, multi-day courses. These one-day, entry-level courses are offered in two delivery methods, Classroom Learning and self-paced Online ANYTIME Learning. To learn more about our OnLine ANYTIME Business Skills Fundamentals Premium library click here.
Our wide selection of business skills includes the following courses:
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Change Management for Employees
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In this course, students will identify ways to solve problems related to change on the job, including recognizing, anticipating, and effectively managing change. They will also define change management, and identify change-management strategies.
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CTT+ Train the Trainer
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The CTT+ Train the Trainer course is designed to build mastery of core instructor competencies-those decisions, actions, and behaviors that competent instructors must demonstrate to complete an instructional assignment successfully.
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Customer Service Skills
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In this course, students practice skills and apply principles for providing customer service remotely, via telephone and the web.
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Effective Business Writing
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This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.
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Emotional Intelligence for Managers
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In this course, students will assess their current emotional intelligence capabilities, determine strengths, and identify areas for improvement. They will examine how emotions affect behavior and how those behaviors impact relationships with others.
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Finance Essentials
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This course will provide an overview of the basics of finance in business. It will cover financial roles and responsibilities in business organizations, discuss the purpose of financial reports and documents as well as how to read them
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Fundamentals of Communication
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This course provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace.
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Fundamentals of Customer Service
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This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
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Fundamentals of Selling
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This course provides an overview of the basics of selling with an emphasis on the different stages of the sales cycle.
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Grammar Essentials
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In this course, students will review the rules of grammar, identify common grammar errors, and refine their business writing style.
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Interviewing Skills for Management
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In this course, students will examine guidelines and strategies for making effective hiring decisions. This can reduce or even eliminate significant turnover and allow your company to focus instead on achieving production goals.
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Introduction to Effective Presentations
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In this course, students will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. They will also organize your ideas to create coherent and convincing oral presentations.
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Managing Conflict
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This course will assist students in understanding and implementing strategies that will help to manage conflict effectively.
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Managing Innovation and Creativity
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This course offers effective managerial strategies that address the organizational aspects of managing a creative team, supporting that creativity, moving an idea to implementation, and troubleshooting ideas to help guide a team through the process.
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Motivating Your Employees
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This course will assist students in understanding and implementing strategies that will help to motivate their work force.
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Negotiating Skills
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In this course, students will perform the basic steps in a business negotiation.
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Performance Management
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In this course, students will prepare, create, and implement a performance management plan.
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Practical Leadership
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In this course, students will learn the practical skills they need to be an effective leader in their organization.
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Strategic Planning Skills
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In this course, students will develop an approach to the formulation of strategic programs and initiatives critical for effectively leading and managing an organization.
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Time Management
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In this course, students will learn how to effectively manage their time by identifying goals, creating daily plans, and recognizing obstacles.
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