Description
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to troubleshoot desktop environments running Microsoft Windows.
Audience
The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations
Prerequisites
An MCDST candidate should have 6–12 months of experience supporting end users of a desktop operating system.
Acquired Skills
The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists
Requirements
MCDST candidates are required to pass two core exams. These two exams are:
- 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Elective exams are not required.
For more information on the MCDST credential go to www.microsoft.com/mcdst
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